Shipping policy

Thank you for shopping at S.R.L STUDIO BRANDS! We ship our boutique women's clothing worldwide from the Republic of Moldova. Please read the information below to learn how we process and deliver your order.

Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after your payment is confirmed. You will receive a confirmation email once your order has been placed, and a second email with your tracking number once your order has shipped.

Orders placed on weekends or public holidays will be processed on the next business day. During sale periods or high-volume seasons, processing may take slightly longer — we will notify you if there is a significant delay.

Shipping Rates and Delivery Times

International orders are priced in Moldovan Lei (MDL). The final shipping cost will be displayed at checkout before you complete your purchase.

Please note that delivery times are estimates and start from the date of shipping, not the date of order. Delivery may take longer due to customs processing, carrier delays, or other circumstances beyond our control.

Order Tracking
Every order is shipped with a tracking number, which will be emailed to you as soon as your package is dispatched. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

If you have not received your tracking number within 3 business days of placing your order, please check your spam folder first, then contact us at info@sacollectionshop.com.

Customs, Duties and Taxes
In our experience, the vast majority of international orders are delivered without any additional customs charges. However, customs policies vary by country, and S.R.L STUDIO BRANDS is not responsible for any customs duties, import taxes, or fees that may be applied by your country's customs authority. If such charges occur, they are the responsibility of the customer.

If you are unsure about your country's import regulations, we recommend contacting your local customs office before placing your order.

Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are unable to redirect packages once they have been shipped. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipping.

If you notice an error in your address, contact us at info@sacollectionshop.com as soon as possible — if your order has not yet shipped, we will gladly correct it.

Lost or Delayed Packages
If your tracking shows no movement for an extended period, or if your package has not arrived within a reasonable time after the estimated delivery window, please contact us at info@sacollectionshop.com. We will open an investigation with the shipping carrier and work to resolve the issue.

If your package arrives damaged, please refer to our Return and Refund Policy and contact us immediately with photos of the damage.

Questions
For any shipping-related questions, feel free to reach out:
S.R.L STUDIO BRANDS Email: info@sacollectionshop.com Phone: +373 68 796 131 Address: Strada Independenței 137, ap. 9, Sângerei, MD-6201, Republic of Moldova