Refund policy

At S.R.L. STUDIO BRANDS, every piece in our boutique women's clothing collection is carefully inspected before shipping. Please read this policy carefully to understand when and how returns are accepted.

Returns

We accept returns only for items that arrive defective, damaged, or incorrect (you received the wrong item). We do not accept returns or exchanges for change of mind, except where required by law (see "European Union 14-Day Cooling-Off Period" below).

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at info@sacollectionshop.com if your item is defective, damaged, or if you received the wrong item. Including photos of the issue in your message will help us resolve it faster.

If your claim is approved, we will cover the return shipping costs and provide you with a return shipping label and instructions on how and where to send your package. You may choose between a replacement (where available) or a full refund.

How to Start a Return

To start a return, contact us at info@sacollectionshop.com. Returns will need to be sent to the following address:

S.R.L. STUDIO BRANDS Strada Independenței 137, ap. 9 Sângerei, MD-6201 Republic of Moldova

Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

Custom or personalized items (such as special orders) are non-returnable. Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards are non-refundable, except where the item is defective, damaged, or incorrect.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection law.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. For returns under this cooling-off period (i.e., not due to a defect or our error), the cost of return shipping is borne by the customer.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@sacollectionshop.com.